AI Consulting for Hotels
AI consulting for hotels. So your team looks after guests, not data.
Mack Hernandez AI Consulting advises boutique hotels with 20 to 150 rooms across the DACH region and Italy: from AI audit to knowledge base to a running system. Advice from a hotel GM with 7 years of experience, not an IT agency.
Free intro callScope
What we actually do.
Process and tool analysis
We look at your PMS, booking portals, WhatsApp and every other tool. Where are the breaks? Where does time get lost?
PMS integration & API connections
We connect your systems wherever possible, so data only has to be entered once.
Automation of routine tasks
Booking confirmations, pre-arrival emails, upsell messages: automated, without sounding like a template.
AI-supported guest communication
Reply templates, FAQ bots and voice assistance for front desk and housekeeping: set up once, relieving your team for good.
Team training & onboarding support
We walk your team through the new tools. No software nobody understands and nobody uses.
Ongoing monitoring
After go-live we actively support the first weeks, so no question goes unanswered.
How it works
Three steps.
Intro call & stocktaking
30 minutes. We listen to what slows you down day to day and ask specifically about your tools and workflows.
Process analysis & proposal
We analyze your operation for 1–3 days and deliver a concrete proposal with priorities, no standard package.
Implementation & support
We implement what helps and support the rollout. After that: monthly support, cancelable monthly.
FAQ
Common questions.
Mack Hernandez AI Consulting advises boutique hotels in Germany, Austria, Switzerland and Italy, led by a former hotel GM with 7 years of experience. It starts with a free 30-minute call, followed by an AI audit with a concrete roadmap.
Ready for the first step?
30 minutes. No pitch. No commitment.
Book a free intro callCancel monthly · DACH + Italy