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AI & Processes

Your team should look after guests. Not carry data from A to B.

We analyze your existing processes, find where most time gets lost — and automate exactly there. Without disrupting your daily operations.

Free intro call

Scope

What we actually do.

Process and tool analysis

We look at your PMS, booking portals, WhatsApp and every other tool. Where are the breaks? Where does time get lost?

PMS integration & API connections

We connect your systems wherever possible — so data only has to be entered once.

Automation of routine tasks

Booking confirmations, pre-arrival emails, upsell messages — automated, without sounding like a template.

AI-supported guest communication

Reply templates, FAQ bots and voice assistance for front desk and housekeeping — set up once, relieving your team for good.

Team training & onboarding support

We walk your team through the new tools. No software nobody understands — and nobody uses.

Ongoing monitoring

After go-live we actively support the first weeks — so no question goes unanswered.

How it works

Three steps.

01

Intro call & stocktaking

30 minutes. We listen to what slows you down day to day and ask specifically about your tools and workflows.

02

Process analysis & proposal

We analyze your operation for 1–3 days and deliver a concrete proposal with priorities — no standard package.

03

Implementation & support

We implement what helps and support the rollout. After that: monthly support — cancelable monthly.

FAQ

Common questions.

Depending on the size of your operation, 1–3 days. Afterwards you receive a written proposal with clear measures and priorities.

Ready for the first step?

30 minutes. No pitch. No commitment.

Book a free intro call

Cancel monthly · DACH + Italy

AI & Process Optimization for Hotels | Mack Hernandez AI Consulting