Recurring guest emails. Prepared replies. Your team keeps the final say.
Prepare replies from approved hotel information instead of writing the same answers repeatedly. Your team checks every draft and sends it.
€2,900
one-off setup · optional support €390 per month · external services separate
What your team receives
- Prepare hotel knowledge
- Up to 50 questions and answers in five agreed topic areas.
- Set up one clear process
- One location, one supported mailbox, German and English, up to 1,000 incoming messages per month.
- Introduce it with your team
- Joint tests, team instruction, two correction rounds and 30 days of supported trial use.
From the first question to a working process
- Check your mailbox, recurring enquiries and existing templates.
- Prepare approved knowledge and configure the agreed draft process.
- Test with your team, make two agreed correction rounds and complete the supported trial.
What is included — and what we agree separately
Mailbox suitability is checked before commissioning. Your hotel provides current information, approves the content and appoints a contact. Payment: €1,450 on commissioning and €1,450 after the 30-day trial and handover.
No automatic sending, reservations, availability decisions or binding promises. Telephone, WhatsApp, PMS connections, extra mailboxes and other languages are separate projects. An Italian-language website does not add Italian replies to the standard package.
A defined scope. Clear costs.
€2,900
one-off setup · optional support €390 per month · external services separate
Preview pricing. The final proposal specifies the agreed scope, external fees and applicable tax treatment. Nothing is commissioned by visiting this page.
Optional support: €390 per month
Support starts only if expressly commissioned after the included 30-day trial. It covers the configured process: one location, one mailbox, five topic areas, up to 50 questions and answers, German and English, and up to 1,000 incoming messages per month.
Checks and small changes
A weekly manual function test, review of technical error messages during support hours, a monthly quality sample of up to ten approved drafts and a short report are included. You also receive 60 minutes per month for small approved changes and questions. Assessment, implementation, tests, questions and short calls count towards those minutes; unused minutes do not roll over. Routine checks, the quality review and report are additional to this allowance. Errors in the agreed functions I configured are corrected without reducing the allowance.
Response times and availability
A first substantive response within two support days: Monday to Friday, 09:00–17:00 Europe/Berlin, excluding nationwide German public holidays. This means an assessment and next step, not a guaranteed resolution within that time. There is no 24/7 on-call cover. For planned absence we agree cover or unsupported days with a proportionate credit in advance. Your team can continue working normally in the mailbox and pause the AI process.
What is separate
Software, hosting, mail provider and AI usage are paid through your own contracts and listed before the project begins. New locations, mailboxes, languages, channels, PMS connections, provider changes and substantial rebuilds are separate projects. General IT support and daily processing of guest emails are not included. If work exceeds the remaining allowance, you receive a separate fixed-price proposal first; I only proceed after approval. A major external provider change may require a separately quoted rebuild.
Message volume
At 80% of the agreed monthly volume you receive a notice. Without an agreed extension, further AI processing pauses at the limit until the next usage month. Email reception and manual processing continue. MHKI does not automatically bill overages. We agree the counting period and external providers’ costs and limits before starting.
Cancellation and handover
Support renews monthly unless cancelled by email at least seven calendar days before the end of the support month. Your accounts remain yours. At the end you receive the current knowledge and configuration, operating instructions and a closing call of up to 20 minutes. External subscriptions remain your responsibility. You can also choose to continue without support after the included trial.
View the illustrative demo (German)
Fictional example, no live AI or mailbox connection.
View the illustrative demo (German)Before you decide
Could better templates be enough?
Yes. We first check whether the additional process provides enough value for your enquiry volume.
Can we use the package without monthly support?
Yes. No subscription starts automatically after the included 30-day trial.
Who checks the replies?
Your team checks and sends every reply. Cases requiring personal judgement remain with the responsible person.
Which task would you like to take off your team’s plate?
20 minutes with Fabrice. Free and without obligation. We discuss your current process, systems and desired outcome. You receive a recommendation, open questions and a practical next step.
Loads the Cal.com calendar when you click. A confirmed booking sends an email with your video link. The booking form currently uses German topic labels.
Opens WhatsApp. You choose whether to send a message. Please do not include guest data or passwords.